AFCA Ready

Operational readiness for Australia’s financial complaints framework.

Purpose

AFCA Ready helps financial firms and consumers identify and correct procedural, governance, and fairness risks before they escalate into binding outcomes or regulatory consequences.

AFCA outcomes are binding on member firms. Most adverse outcomes arise from process failure, poor reassessment, or weak evidence discipline — not from a lack of legal advice.

AFCA Ready operates in the space between legal advice and operational reality, helping parties engage with AFCA in a way that aligns with its fairness-based approach.

What We Do

AFCA Failure-Point Diagnostics

Identification of common AFCA exposure points including complaint handling, document production, decision ownership, and reassessment practices.

Operational Readiness & Process Alignment

Support to align internal processes, evidence discipline, and decision reasoning with AFCA expectations.

AFCA Process Support (Non-Representative)

Assistance organising timelines, documents, and responses during AFCA engagement. No legal advice, representation, or claims management services are provided.

Resources